Returns & Exchanges Policy

Effective Date: 2026-01-24
Company: Fu Jincai LTD
Website: fujincai.shop
Email: Shabbir@fujincai.top
Address: SUITE 863, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

1. Returns & Exchanges Overview

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 14 days of receiving the item.

2. Eligibility for Returns

To be eligible for a return or exchange, the item must:

• Be unused and in the original condition

• Have all original tags and packaging

• Not show any signs of wear or damage

• Not be a final sale item (if marked as such)

3. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

1. Email us at Shabbir@fujincai.top with your order number and reason for return/exchange.

2. Our support team will review your request and provide instructions.

3. Ship the item back to the address provided by our support team.

4. Once we receive and inspect the item, we will process your refund or exchange.

4. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

• If the item is defective or incorrect, we will cover the return shipping cost or provide a prepaid shipping label.

5. Refunds

• Refunds are issued to the original payment method once the return is approved.

• Refund processing typically takes 5–10 business days after we receive the returned item and complete the inspection.

6. Exchanges

• Exchanges are subject to product availability.

• If the requested item is not available, we will offer a refund or store credit.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a replacement or refund at no additional cost.

8. Contact Us

If you have any questions about returns or exchanges, please contact us:

Email: Shabbir@fujincai.top
Phone: +44 7521860298