Refund Policy

Effective Date: 2026-01-24
Company: Fu Jincai LTD
Website: fujincai.shop
Email: Shabbir@fujincai.top
Address: SUITE 863, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

1. Refund Overview

We want you to be satisfied with your purchase. If you are not satisfied, you may request a refund under the conditions outlined in this policy.

Refunds are processed after we receive and inspect the returned item and confirm that it meets the return requirements.

2. Eligibility for Refunds

To be eligible for a refund, the item must:

• Be returned within 14 days of delivery

• Be unused and in original condition

• Include original packaging, tags, and accessories

• Not show signs of wear, damage, or alteration

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at Shabbir@fujincai.top with your order number and reason for the refund.

2. Our team will review your request and provide return instructions.

3. Ship the item back to the address provided by our support team.

4. Once we receive and inspect the item, we will process your refund.

4. Refund Processing Time

Refunds are processed within 5–10 business days after we receive and inspect the returned item.
The refunded amount will be returned to the original payment method.

5. Refunds for Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
We will offer a replacement or full refund at no additional cost.

6. Shipping Costs and Refunds

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

• If a refund is approved, the product price will be refunded.

• Any customs duties or import taxes paid by the customer are non-refundable.

7. Partial Refunds

Partial refunds may be issued in certain cases, including:

• Items returned with signs of wear or damage

• Missing original packaging or tags

• Items not eligible for a full refund as stated in this policy

8. Cancellation Policy

Orders can be canceled within 12 hours of purchase.
If the order has already been processed or shipped, a cancellation may not be possible.
In this case, you may request a return after delivery.

9. Contact Us

If you have any questions about refunds, please contact us:

Email: Shabbir@fujincai.top
Phone: +44 7521860298